RETURNS
Please take care when trying on your items as we do not accept returns with snags, tears, make up, tan marks or damage in line with our policy. All items must be returned to us undamaged, in their original packaging with all labels and safe tape fully intact.
You have 14 days from receiving your order to register a return, and any items sent back must be received by us within 28 days of when they were first received by you.
The below returns portal is for orders shipped to Ireland. For all other orders, please see below. Please ensure you have read our Returns Policy before registering your return.
5 Simple Steps
Step 1
Begin by entering your order number on our returns portal then follow with either your postcode, email or phone number.
Step 2
Select the item from your order that you wish to return.
Step 3
Select the reason why you would like to return the item.
Step 4
Confirm you are happy with the details provided.
Step 5
Download your QR code or print and attach your returns label. Take the parcel to your chosen drop-off location within 5 days of creating the return and make sure to retain your proof of postage.
RETURNS FAQ
For returns from Ireland you will be charged a subsidised fee for the returns shipping label prior to returning back. The fee is processed through our returns portal and is payable when you’re starting the returns process.
RETURNS POLICY
View our full Returns Policy here.
DO I HAVE TO PAY TO RETURN AN ITEM?
If you’d like to return an item from Ireland you will be charged for the returns shipping label (€9.50). The fee is processed through our returns portal and is payable when you’re starting the returns process.
If you’d like to return an item from anywhere else in the world you are responsible for arranging the shipment and covering the fees. No fees are deducted from your refund.
CAN I RETURN MULTIPLE ORDERS IN ONE PARCEL?
Unfortunately, separate orders cannot be returned together in one parcel. Please return each order separately.
WHEN WILL I RECEIVE MY REFUND?
Once we have received your parcel, please allow up to 10 working days for us to process your refund to the original payment method minus the return shipping fee. Refunds can take 5-10 working days to show in your account depending on your payment provider. Please contact your payment provider for more information.
We will send you an email when your return has been processed. We will notify you if any items are rejected as return as they are deemed in unsaleable/ineligible for refund. Please make sure you’re only returning items that are eligible for refund.
Please note that we cannot be held responsible for any lost parcels. We advise that you keep hold of your returns tracking number until your refund has been processed.
CAN I EXCHANGE AN ITEM?
At this moment, we don’t offer exchanges, but we’re always working on new solutions to offer our customers.
14 DAY RETURNS
If it's not to your taste, we totally understand.
EASY DROP OFF
Find a point most convenient for you.
